Hi WiseCrack. This same thing happened to my ws last year - when I first became interested in this business. The tech who was repairing it had a policy that if the chip extended greatly then the entire repair was free. (He claimed that it had happened to him only a handful of times.) I paid him half the cost anyway.

Knowing what I know now I don't think that he should have drilled into the chip - as this is when it extended. I believe that being upfront in the possibilities with the customer, and underselling the repair, are important for these reasons. That way they are still pleased with the service once they have given you the okay to repair. After all, the chip may certainly have extended into a crack without the repair process - just a matter of time.

On a side note the tech who repaired my ws drilled the end of the crack yet didn't create a bullseye. The crack eventually went under it and continued as a result. It hasn't spread too far though and one of these days, if it looks like it's still spreading, I'll just repair it myself <img src=http://www.ezboard.com/images/emoticons/roll.gif ALT=":rollin">

Good point about the importance of a waiver by the way.

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