I agree with Glassdoc on his ideas. I do not have any type of waiver on my invoices.I have only had 2 crack and run with me in 3 years and both have been my fault of not cooling down the shield properly. On both I filled the crack and only charged for the stone repair and for both customers I was called back to do repairs again. As far as his question screening I will start this (I already do to a small extent) I have traveled to several jobs only to find the 4 inch crack is suddenly a 20 inch crack. These people have no idea how to measure or guestimate lenghth. If the customer would be honest it would help all parties involved. As far as body damage I do a quick look around and also point it out.

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