Wisecrack,

I use a waiver also. It is to hold the customer to what the primary and secondary goals of windshield repair are. "Structural integrity and appearance". It is also to make them aware that their glass is already broken and if it should become unrepairable during the repair process I can not be held liable. I always discuss this with them. My position on this is that broken glass is very unstable to begin with and even if you dot your i's and cross your t's it could still become unrepairable. I have not lost one yet but you never no when it could happen. Knock on wood.<img src=http://www.ezboard.com/images/emoticons/happy.gif ALT=":D"> It should not be your responsibility to replace and already broken windshield that would have failed inspection and required replacement anyway. A waiver is just good business policy. To each their own though.

My warranty is where I take full responsibility for the quality of my work. I offer a forever warranty on all my repairs even if the vehicle is sold to someone else it is still covered.

What ever you decide to do try to make it a win-win situation.

Pay it foward,

Brian
www.safeglasstechnologies.com

info@safeglasstechnologies.com</p>