for someone to either mention the "millionaire" aspect or at least bring up the point that if the customer remembered that his wife's Mercedes was fixed for $20 bucks, why he didn't just call the guy that repaired his wife's car to take care if his.

That aside, there can actually be another issue that hasn't been mentioned .... this being discrimination (or a perception of discrimination). There are people of means that may or may not be business savvy, may be ruthless or philanthropic, but, they may feel as if certain service providers boost their rates to take advantage of their affluence. Heck, I've even heard tell of women being overcharged for automotive repairs due to their generally perceived lack of knowledge of automotive mechanics<img src=http://www.ezboard.com/images/emoticons/wink.gif ALT=";)">

While I am new to the windshield repair game, I have owned/operated a fine dining establishment, a nightclub and am a contract database developer and have found that by publishing my rates (be it an entree on a menu or my hourly programming rate), prospective customers know exactly what they will be charged and that I do not arbitrarily price my products and services.

Could having a simple rate sheet for repair services help alleviate a potential problem like this?

As an aside, if/when I do find myself in a situation where a discount must be made/offered, my invoice always reflects the full price, the discount amount and the total discounted price so that I can at least write-off the discount as a promotional expense and the client is fully aware of what he/she would have normally been billed for my service/product.

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