I don't believe that the man claiming to be a millionaire felt as though he was being taken advantage of. And the point you brought up as to why did he not call the person that originally did a $20 repair, goes right along with what I stated. The $20 spent will be long remembered the person who did the great job, won't be. Its unfortunate, but its reality.
Another point made was a price menu. Its all well and good. I have a set price that I give for retail jobs, that is a set (starting) price. The reason or a starting price is to most uneducated customers, they have a small "ding" in their windshield. That "ding" is a star that is the size of 50 cent piece. The "ding" they are refferring too is the actual impact point. Duhh... Like I am a mind reader. So I quote a starting price, giving myself room to "up" the price in case that 3" crack is actualy 12 inches, or that "ding" is a double star combo.. My pricing isn't etched in stone, but I refuse to give away my services at my customers dictated price. For all we know, the millionaire had the original repair done, 4 years ago.. Ad 4 years ago $25 was still too cheap, but was closer inline to cost than a $25 repair is today.

</p>