I work as windshield repair tech on the weekends and personally do not deal with the billing. The business I work for is fairly new. Well I found out today that there were some insurance claims not paid for from jobs done on the weekends. Even though insurance reps were spoken to, apparently the actual confirmation of comprehensive coverage could not be done until the following Monday. The customers in these cases were not sure what kind of coverage they had. Is this a common problem? Do you just write it off as a loss, or is there some other way to handle this situation?

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