BejuEnt,

This happened to me once and only once because of my own lack of understanding how the system worked. I just wrote it off due to my ignorance. Based on your post I am not sure when you say insurance reps, do you mean the actual insurance company that issued the policy or do you mean the network handling the invoice processing of the glass claim. Either way that information is just a few clicks away on a keyboard and it is at there finger tips. Unless, and I can't imagine there is, an insurance company who still is not using computer technology today.

It is hard to believe that people would not know what the premiums they continually pay for cover but nonetheless many don't. I can understand forgetting your deductible though and as I type I am not sure of mine off the top off my head.<img src=http://www.ezboard.com/images/emoticons/grin.gif ALT=" >D">

In the future for this situation after you have exhausted all your information avenues. Explain to the customer the problem and tell them they can pay cash and submit the bill on there own. Maybe even have a couple of postage paid envelopes on hand with current addresses to mail it it. Then you have been paid and it is there responsibility to recover there money...that is of course if they have coverage.

These were just my thoughts, maybe others have another approach to this situation.


Pay it foward,

Brian
www.safeglasstechnologies.com

info@safeglasstechnologies.com</p>