I have never had this type of dealing with any network(Safelite,Lynx) who is under contract to handle claims for a particular insurance company. Reinvolveing the insurance company kind of defeats the insurance companies purpose of using a network to minimize claim volume in the first place. In the past, whether I have called on my customers behalf or they have called on there own, an authorization number has been granted with name and policy number . Sorry I can't help you much more than that as I direct bill all invoices or am paid cash and the customer if they want will recover their out of pocket. So my advice is still the same in this situation.

Are you using what I call billing agencies (ACT, Glasscomp Etc.)?

Sorry I cant offer more help on this one. Maybe some of the windshield repair Techs who primarily deal with networks would be will to offer some input!

Pay it foward,

Brian
www.safeglasstechnologies.com

info@safeglasstechnologies.com</p>