Hey Ken, maybe I can help a little with your questions.

1) The videos are not a bad place to start, but if you are serious about going into any business you should get training in person. All the reputable equipment suppliers also supply training.
as to the "local guy who got out of the business" I don't know the details, but if that was the reason he probably did not have any training or support. If you take your time, with a few precautions it will be unlikely you will be cracking out windshields. However if one should crack out, the windshield was already damaged and you are attempting to save your customer the expense of having to replace it.

2) Be very careful about who you go into business with, as your reputation will rely on their abilities as well as your own. I do have several businesses that I recommend to my customers and in turn they recommend me(PDR, paint touchup, interior repairs, etc...).

3) I used to accept credit card slips the old fashioned way and then manually run them through a credit card machine at the end of the day. It worked out fine.

4) I will qualify this with the fact that I don't do a lot of insurance work. I have never had any problems arise from billing an insurance company on Monday for work done on Saturday. Always have been paid just fine.

Hope this helps

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