[Matt Anderson]

Thank you for the kind words regarding the WRO. I hope I did not sound overly aggressive with my opinion. (I just re-read what I wrote. It did sound a little bad.)

The reason that I wanted to comment on this subject is that I see bad repairs everyday. As I am sure most of us do. It makes my skin crawl when I see what MOST of the technicians do in the field. I see people doing repairs in 33 degree weather in the rain, spending no more than 15 min. on the car. This can not be done! In tough conditions time must be taken to do the repair.

The method I use does not take 20 min. in the field. In the competition I was sure that my repair would be the best, I was not in a hurry to finish. This was a completion based on quality not speed. So I took my time and focused on quality.

SGT makes the point that I wanted to hear. 2 to 3 cycles with heat is required, regardless of the size of break or the method of heating. Heat will make the glass contract and hide moisture. You can’t see it but it does exist. Cooling between cycles is required to allow the glass to “relax” for lack of a better word.

In addition to that, dry vacuum is incredibly effective in removing the last bits of moisture. Finally, being patient and allowing the glass and lam to cool be for working on it. This is an often overlooked aspect.

This is all I feel comfortable saying on this board. I do have an obligation to the company I represent. This is stuff that they teach, and they own the rights to the information.

Grudging respect is given to Novus by many people in the repair business. Things like “they have really good resins” and “they did good things in the past” are talked about. The fact is technical training and a commitment to repair is what the company is focused on. We do replacement because it helps serve customers, and makes money. Repair is still the technical focus of the company.

I hope am preaching to the choir. Anyone taking the time to read this board does care about quality. However, considering how stumped the other people at the WRO were by a little water in an otherwise easy repair, this is a subject that is valid.

Thank you Brent, for the message board. It is a good thing. It is not my intention to disrespect you or your product. I just have little patients any more. It is hard to get our customers, the insurance industry or anyone else to respect our product. A little (very little) extra time taken in the field could go along way to help us gain the respect we deserve. I hope that if we have a chance to talk in the future we can be friends.