[Brent Deines]

Matt,

First of all, thank you for your professionalism both in the competition and on this forum. The windshield repair industry can use all the dedicated professionals we can get.

I did not take offense to your comments, I just disagree with you, and with SGT on this matter. I have a great deal of respect for Novus and for what they have done, and continue to do, for this industry. That said, I respectfully disagree with "some" of their methods, but I would say overall we agree on more than not. I have worked with several Novus trained technicians and learned a great deal from them when I was first starting out.

I did not invent the moisture evaporator we use, and Delta Kits does not manufacture it. In fact I was very skeptical about the tool and did not begin selling it until it had been sold by several other windshield repair suppliers for a couple of years and customers began demanding it. I use the moisture evaporator and recommend it because I am absolutely convinced it is the best tool for the job. As soon as someone shows me something that works better, that is what I will use and what I will recommend. Many other windshield repair suppliers and technicians agree with me on this, but not all. Since Delta Kits puts a money back guarantee on every product we sell, it makes no sense to try to sell something that doesn't work as advertised, so if nothing else, you know I believe in the statements I make. The moisture evaporator is available from many different sources which is why I feel I can talk about it as openly as I do. If it were a proprietary product I would be much more careful so as not to be accused of promoting a Delta Kits product on this forum.

I agree with you about taking whatever time it takes to do a good repair and I agree that not every repair can be done in 15 minutes, especially in cold weather. I have to stop short of saying that it "cannot be done", as I think there are many variables to consider, including the type of equipment and methods used.

One advantage I have over most technicians is that I have boxes and boxes of competitor's equipment to play with, have watched many windshield repair training videos and have read many windshield repair training manuals. Most windshield repair technicians have used one or two different systems, and believe in the system and methods they were trained to use. In fact that was the case for me until about 10 years ago when I went to work for Delta Kits. That's not a bad thing, but until you have been trained on "every" type of equipment and method, it is wise to keep an open mind. I don't claim to know everything and in fact learn a great deal from others every day, so although I believe in the products and methods I use, I am always keeping an eye out for something that is better.

One thing you and I will always agree on Matt, quality, quality, quality! I should include SGT in on this as well, as I have known very few repair technicians who have spent the amount of time and effort on research that he as. I think we are all on the same team here, and I think that the future of our industry depends on use working together to get others to jump on the quality band wagon.