[screenman]

I warranty all damage up to 6 inches over that it is up to the customer. I see no safety problems with a 18 inch long crack in a 64 square foot piece of glass. Coach and truck screens do not hold back airbags or provide much in the way of structual support on our commercial vehicles unlike that in a car.
As for selling you just say to the customer, we can not repair that and give a warranty but I think there is a good job we can repair it and it will hold, they will buy it.
As for being professional well maybe I am not as much as some of you, but I sure know how to make a good living from this business and have done for 20 years and that is what I am in it for.

As I have said many times before on this forum do what works for you, but I am sure not leaving money on the table.