[tennman]

we have decided that low margin jobs also give you the most callback issues. after 26 years in the business, it's hard to change from capture every job that comes your way to where we are now -- we are not everybodies glass company! we have gone up in $, do less jobs per man and make the same dollars = HIGHER MARGINS!!! let jobs like this go to a tailgater/shadtree operator, be the best in your market -- not the cheapest. some customers are chosing between this glass and paying rent & need a low price; I fully understand, we have found that they also beat you up on damage that you didn't do -- dent in qtr panel at the other end of the car, etc! let comeone else do the job that doesn't have a great warranty w/every job!