[Clarity Glass]

Dingmedic, frustrating as it may have been, consider it a lesson learned. I contact the insurance when the customer is with me. If the customer insists they call their insurance first, I inform them that their call will in most cases be answered by Safelite who does the paperwork for their provider. I inform the customer to specify my shop for the repair work. I let the customer know that Safelite may still offer them 3 shop choices of which the first will be Safelite. The customer dictates who works on their windshield. Sell "Quality repairs", Sell "Personal Customer Service", and finally Sell "Your Guarantee". You may not see all the customers come back, but many will if you educate and inform them. They will see you know your stuff and have their best interest in mind. Don't give up on the insurance work!