[SGT]

Brent,

Quote: "Unfortunately many people are afraid they will tick off their insurance company causing their rates to go up, and sometimes even the most rational reasoning will not convince them to stand up for their rights. This is especially true of new customers that don't know you from the competition. They are often only too happy to take their car to a name they recognize if the TPA recommends it.

The customer just doesn't understand what goes on behind the scenes, and it is often very difficult to educate them without scaring them away. Still, we must try!"

Have to agree here with you Brent. I always try to put myself in the customers position. Here on the east coast I think people in general our more aprehensive about things than maybe other parts of the country but the problem is nationwide. Especially with insurance claims.

In addition to not understanding what goes on behind the scenes, the customers do not care and nor should they. All they need to know is I have a chip/crack and I want it fixed. Yes, we have to be vigilent in trying avoid the steering tactics but at the end of the day if you loose a customer, oh well. Yeah it sucks and pisses me off but I do not have the time or energy to try and fix the problem. The aggravation and time spent potential reminds me of when I used to direct bill. No thanks. I have learned to pick and choose my battles. As a part time windshield repair tech, with a full time career, husband, father and still running a successful business I need to streamline my time so I leave the big battles up to the people with the juice such as the NWRA and others. Can they fix the problem? Yes, No, Maybe, I really do not know. Do they want to fix the problem? Yes, No, Maybe, I really do not know. There are a lot of politics at that level, especially when a board member is from SGC.

Sometimes the game changes and you have to learn how to adapt or you will be sitting on the bench. Play ball!!!

Starquest,

Sometimes there is some wisdom in the old saying "If you can't beat them...Join them!"

Sorry for the ramble...