Quote:
Originally Posted by Clarity Glass
Maxryde, I would contact the Washington Independent Glass Association to inform them of what happened as new legislation was passed this year about steering. Since this legislation passed I don't think I've had issues with Safelite. I NEVER let them talk to the customer before they have my shop phone # and let them know I am with the customer at time of call. Follow-up on this, I'll even help you do some of the leg work. You got my phone and email if necessary. Steve.
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There is NOTHING wrong with steering. There really isn't. Connections are what makes our bread and butter.
I steer folks every day and will keep doing it.
Service is what we offer. You want your windsheild raplced I have a guy, Your house tuck pointed I have a guy, You trailer dragged for 400 miles I have a guy. I will keep steering to them because they steer to me.
Its called marketing. You spend 2 hours a day doing repairs and 8 hours a day marketing. We are lucky, we do not have to go "fill the funnel" any more. That is a nice thing. Been one year and we will do over 150k this year easy. We did that with UNDER 1 year last year,
I was at one time a marketing guy.