[Glassdoc]

Suppose a new car dealership called you up and wanted to start using your services.. (sounds great so far, right).. Ok, but if you are like me you want to inquire why they stopped using their previous windshield tech.. And they reply, "Well, he has worked for us for 11 years and although for the most part his work was excellent. But, last week he was doing a repair on a "new" delivery and actually caused the stone shot to spread to the point it needed to be replaced. The wanted him to pay for an $1100. windshield and he refused." (can't say I blame him)

So, I ask? Well what type of stone shot was it? (a star) How long had it been in the windshield? (3 weeks) Was it cold outside when he repaired it? (yes, but he had the car running) So, then I ask, was this the first time he ever had a repair spread or fail? (yes)..

I thought it over, and declined the opportunity. They wanted to know if it was a money issue. And I told them no.. I explained that no matter how long you've been in this industry, you cannot predict the outcome of every repair 100%. I explained that (we the repair techs) have no idea how long the break has been in the windshield, how many times it had been washed, or how many times the defroster had been used causing the glass to expand. And lastly if it will be 100% invisible or not.. We can only do what we are trained to do and glass is unpredictable at best. And I added, that if I were doing a repair for $75 and the shot cracked out, I would not be paying for an $1100 windshield either.. Told them, it does not work like that.. That if, I repaired a vehicle and they were not satisfied with the repair I would waive the cost of the repair or if it had been paid refund the price of the repair, but not... not buy a replacement..

What do you other folks think about this?