[harrellbenjamin]

Excellent response!!!I think that these dealerships should be educated in the repair reality.The w/shield is broken.You asked me to try to make it stable and keep it from further damage.Glass is Glass!!!!!!!!!!!!!!!!Its not stable and sometimes the repair will not work.Its not our responsibility for a broken glass replacement as we did not break it in the 1st place.I would take the account and educate them.........and every time I repaired a w/shield would advise them that there is a possibilty of crack out and if it cracks on me its a good thing because it would just be a matter of time before it cracked out on your customer.$1100.00??? that is ridiculas.I can have a w/shield replaced for 150-175.00 on most vehicals.Take their money and dont worry about the account as they are not loyal to a tech anyway................