[Brent Deines]

You were there, not me, so I certainly won't challenge your decision. Like I said, once in awhile I have to walk away from customers too, sometimes big ones, and it almost always has to do with a disagreement about ethics.

I see $65-$3=$62 a week or $3000/year that I'm walking away from and you see 10 months of not making a profit to recoup your investment. They're the same numbers either way, just a different way of looking at it.

Sometimes no matter how well you treat a customer they will continue to take advantage of you, which may very well be the case here. It may also be that by you standing your ground and defending your competitor, this customer will learn something from the experience and be a better customer for the next person that services the account. Who knows, he may even call either you or your competitor back and admit he was wrong. Miracles do happen you know.

In any case, I may very well have done exactly what you did. How's that for a 180?