Re: How would you respond to this:
Having done business with dealerships I have found if you are willing to meet half way in this case $550.00, this tech might have saved this account. Being in the descriptive automotive industry I have had this happen before. I posted a vehicle online with cruise control that had no cruise control and the dealership ate the cost to sell the car and then asked me to pay for it. That mistake cost me $300.00 of free service to the dealership which I was glad to pay because they are one of my best accounts. I think it shows good character and integrity when you are willing to fix your mistakes. Remember he would not have attemted the repair if he didn't feel he could fix it. Its the risk we all take. We are all human and prone to mess things up once in a while.
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