Re: How would you respond to this:
And it really breaks down to salesmanship once again instead of continuing to work the customer and keep them up on what he did for work he fell in the groove for 11 yrs if every time he saw a potentail break out he worked the customer telling him "Boy that one is ugly but I think it can be saved and should it break you were going to have to replace it anyway so I will try my best to save it" result is when one breaks they are prepared and when they dont you are a hero Basic Salesmanship! but he didnt do that so when one broke he was shipped who's fault is that?
And because the other guy didnt do his job right you walked away from a potential long term customer
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