Quote:
Originally Posted by Glassdoc
Guess I feel differently about than "just take the money". I work in an area with close to 230 dealerships in roughly a 25 mile radius. These "used car managers" and "general managers" go to the same auctions twice a week and suprisingly enough talk to each other.. So.. if a dealer that is not happy with your work for what ever reason tells the other 4 or 5 at the lunch table. It won't take long for all of them to think your work sux or that you are a push over.. But, stand your ground, have some ethics, be a straight shooter and do the best you can do with what they give you and they will respect you for that, if nothing else. I have accounts that I have serviced for 15+ years, and I know all of them know where I stand on what can be repaired and what can't. And they will not ask me to sway from my standards. it would be non-profitable for both of us.. As for, who cares about the competitor? Yeah, its business.. I never mind winning over a customer with better service. But know if this happened to this guy, it can and will happen to me.. Why put myself in that position? I demand more than that of myself than to set myself up for failure whether it be 11 years or 11 weeks. If the guy did shoddy work, yeah I have no problem stepping in and being the hero saving the day. But not due to one accident that could happen to any of us at any given time.
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I worked in the car industry in the N/East Pa-Nj- De for 20 years as a manager and salesman.Believe me a Windshield tech is the least of their worrys and a tech being the topic of conversation is a strech at best.As far as getting a bad rep because they talk.....................I dont think so.Take the money....there is very little honor in the automotive industry and just because you take the high road unfortunatly you are in the minority in that part of the US.Manager in that part of the world change jobs as often as the seasons...JMHO