Quote:
Originally Posted by Blind Squirrel
When I approach a used car or reconditioning manager I make it known that I fully understand that their only reason for spending money on any used car is to make it cosmetically marketable. Therefore, if I can't make a rock chip "practically unnoticable" then I don't bill them for the repair because I haven't "helped them to sell the car". This is my only purpose and value to them..
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Blind Squirrel, In my opinion, if a customer sees a vehicle with a chip or small crack they aren't going to tell the salesperson that the WS looks ugly. Instead, the customer is going to tell the salesperson that they're afraid that the WS will eventually crack out and they'd have to replace it. Also, most of the dealers I work with are concerned about crackouts - not looks.
For this reason, I place a written warranty card (back of business card) in the glove compartment of all dealer vehicles that I repair which extends my warranty to the purchaser. The dealers like this because they can tell the prospective customer that the break has been repaired and that the repair is warranted.