Quote:
Originally Posted by clear
BRENT,or anybody out there have a solution to process faster,I do several repairs daily and always call in a repair with the customer,is their any software that I can purchase that will allow me to process the invoice without Lynx,or SGC speaking to the insured.For example i get the insurance card from the customer write the information down on a invoice let the customer sign it with the date of loss,now how would i process the invoice without LYNX,or SGC speaking to them.
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I have seen a few companies that do the work and then call the customer and insurance company or TPA after the fact. They get both parties on a conference call and go over the work that has already been completed. I think this is a very dangerous game and probably takes more time in the long run, but does allow the technician to get through the jobs faster. This is not how the insurance companies and TPA's want it done, and I certainly do not endorse or condone it.
It's a pain to get pre-approval but it is probably necessary for the insurance companies to minimize the amount of false claims being filed. In the old days we did the work and mailed in the invoice, but unfortunately there was quite a few windshield repair and replacement companies that were less than honest about the work they were performing, so insurance companies were forced to tighten up the rules.
I do know a lot of technicians that start the job and then call the insurance company so that by the time the insurance company is done verifying the customer's information the windshield repair is nearly completed. There is risk involved with this as well, but it helps eliminate steering does work well for some.
I hope someone that is using one of these methods will chime in and let us know how well it works for them.