[screenman]

A while back somebody a lot cleverer than me posted a saying that went something like this.

Never sell a repair to a stranger make them a friend first.

I would suggest the because of your people skills this customer did not rise up and ask you to pay. I have not found it necessary to pay for a screen yet and I hope I will not ever have to. I think the rest of this has been talked about many times, as to the effics of to pay or not to pay. Now that last bit reminds me of Shakespeare.