[Brent Deines]

I had one in 20+ years. My wife was doing a repair and a drop of pit resin ended up on the cowl of an older SUV. The paint was already bad and the guy would have never noticed the drop of clear cured resin in a million years, but I noticed it and therefore had to point it out to the customer. I immediately offered to have the cowl painted at the best body shop in town, and the owner was very happy with that arrangement.

I would have paid for that out of my pocket but a few days later the guy called back to say that if he pained the cowl it would not match the hood, so I agreed to have the hood painted as well, still planning on paying for it out of my pocket even though the price was now several hundred dollars.

A few more days passed and the guy called to say that if he had the hood painted it would not match the fenders, and if he had the fenders painted it would not match the doors, and...well...you can figure the rest out. Since I had pointed him to the best shop in town the price was now several thousand dollars, so I reluctantly turned it over to my insurance company and the customer got a very nice paint job on his old beat up SUV.

I was ticked off about it for awhile, but what goes around comes around. I did the right thing by pointing out the damage, and that is all that really matters. I was glad I had insurance for that one.