[Brent Deines]

I did not have RLI as I had not heard of it then. I have used a lot of insurance companies over the years, and I can't for the life of me remember who I was using at that time. It was a basic garage keepers policy as I had a fixed location.

We tried alcohol, acetone, adhesive cleaner and everything else we could think of to remove the resin, but had no luck. It's quite possible a body shop could have gotten it off, but we thought we thought we would be generous and offer to paint the cowl for about $125. Actually the spot was nearly invisible so given the fact that the paint was old and had lots of other defects anyway, I thought for sure the customer would tell us not to worry about it. Unfortunately I think he saw this as a way to increase the value of his vehicle.