[SGT]

Originally Posted by Brent Deines

I did not have RLI as I had not heard of it then. I have used a lot of insurance companies over the years, and I can't for the life of me remember who I was using at that time. It was a basic garage keepers policy as I had a fixed location.

We tried alcohol, acetone, adhesive cleaner and everything else we could think of to remove the resin, but had no luck. It's quite possible a body shop could have gotten it off, but we thought we thought we would be generous and offer to paint the cowl for about $125. Actually the spot was nearly invisible so given the fact that the paint was old and had lots of other defects anyway, I thought for sure the customer would tell us not to worry about it.

Unfortunately I think he saw this as a way to increase the value of his vehicle. IMHO, this is why I think a waiver is very important in windshield repair, at least for my business. Although it does not apply in this scenario since you damaged, however small, the customers paint and sure it probably would have gone unseen but due to your morals and ethics advised the customer. Due to there lack of morals and ethics decided to take advantage of the situation and your generosity. Now although the situations a waiver may pertain to will be different, the reality of a customer wanting something above and beyond is certainly there.

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