[StarQuest]

From my experience so far in Michigan, State Farm insureds weren't overly pleased when they found out repair became an out of pocket expense. On referrals from State Farm I have a 50% loss rate on these cash jobs. Can't blame the consumer shopping for a better deal when companies like Belle Tire (with over 80 locations strong here) advertises $19.95 repairs on local TV weekly and I'm asking for $50.

What really bothers me more than anything is CSR's put me on 3 way conference calls with these people and seldom explain to them prior that repair is not waived. Makes me look like the "BAD GUY" every time!