[SGT]

Wanted to throw this out there to see what some of you currently cover warranty wise. We offer a lifetime warranty that damage will not spread and pass state and lease return inspections. My concern is geared towards those that also include the state inspection coverage in the warranty. Over the years I can count on one hand, specifically three fingers the amount of times I have had to honor a failed inspection issue. My warranty states they need to provide written explanation of why the repairs fails but I never get it or enforce it. I just take care of the customer. These failed inspections have not been due to an improperly repaired windshield either; structurally they have been fine and cosmetically as good as possible. In all cases these have been near the acute area and customers were very happy with the work but the inspector was not.

Most recently, approx four weeks ago I had a network referral for a chip repair. Client failed her state inspection for the chip and before they would pass her it needed to be fixed. She advised me it was down by the near the lower left corner. Of course it was just outside the acute area when we arrived. I did the work, customer was very pleased and signed as satisfied. She went back to get re-inspected and the mechanic said it was not repaired because he could still see it. I was called and personally spoke to the mechanic and to no avail, he would not change his position that repairs will disappear. Bottom line here I found out is customer called insurance, job was cancelled and I am out gas, supplies, time and anything else that it takes to run a business.

Now in my opinion the big picture is, insurance related incidents are extremely far and few in between and not worth perusing so just I will just eat it. I am though considering chagrining my warranty moving forward for primarily non insurance work; it will continue to offer the lifetime money back clause and will only warrant repairs to meet industry standards for repair. This eliminates a third parties subjective opinion about repairs. The concern I have here is on the network side, The way I read my Allstate Agreement Chapter II Section V a customer must be satisfied and there is no language to specify time period for insured to claim otherwise or that all repairs must pass inspections. Now in this case the customer signed they were satisfied but due to failing inspection called back for replacement.

In this scenario, what is the GSP (Glass Service Provider) to do? Seems as if an insured a year later after repair decides they are not happy can just say so and the network will hit debit future payments for that job. Perhaps any networks reading this could expand on this.

I am not looking for negative network bashing comments. Trying to get a better understanding of this specific and vague, at least to me language in the agreement and what your thoughts are with regard to uncontrollable / uneducated inspectors subjective opinions .