[SGT]

I think we all can pretty much agree on positives and negatives associated with the networks and have each made decisions that are right for us.

If you are a GSP, has anyone read there O&A agreements? Specifically Allstates and how it relates to my original post? The way I read it, I do not see language that prevents you from going back to the customer if they signed that they are satisfied and then go for an inspection and becuase the mechcanic subjective opinion they fail, she inturn is now not satisfied. You might get booted out of the program becuase I believe they reserve the right to do so at any time and this would probably not sit well.

On the retail side now what your thoughts with regard to uncontrollable / uneducated inspectors subjective opinions of repair that fail and send a customer back with a negative outlook on repair?