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Originally Posted by Glassdoc
Unless it has changed over the past few years, The ins co's have the 3 strike rule.. (3 unsatisfied customers or failed repairs) and your out regardless.. Now, on to the other point you stated. In PA the final paragraph in the State Inspection Guidelines read: The Inspection Mechanic has the final say at his discretion.. That means it does not matter were the repair is located, if he is having a bad day and doesn't want to be fair. It will fail.. But the Insurance industry does not care about that..
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3 strike rule I am unaware but interesting. The very nature/limitations of windshield repair lends itself at times to disatisfied customers who expected more than the current technology can provide no matter how well it came out. Sooner than later I think we would all eventually run into three customers that expected a new windshield from the process. Seems a bit drastic and unfair on the networks part.
With regard to inspections, you got it. That is why I am considering a change in my warranty as to not allow the customer to think they will / should pass inspections. We certainly can not overide a mechanics subjective opinion on what is a good repair and what a bad repair is. It leaves us looking bad in the inconvienced customers eye. Granted it is extremely far and few in between and perhaps not worth holding the customer responsible for payment but it is also not worth having a customer feel windshield repair is a not a wise choice.