Quote:
Originally Posted by splitpit
I'm not trying to beat a dead horse or create an argument here but there's one thing I don't understand and that is why some shops refuse to be network members and refuse to do insurance work? I have been doing insurance work as a member of nearly every claims network there is for a very long time. Throughout the entire time that I've been doing this, I have only been back charged for a warranty refund two times. Two times. And one of those two was a customer who decided that she simply didn't like the small scar on her glass. The other was a crack repair that failed at the base of a windshield. Two warranty refunds on insurance work out of thousands of repairs. And as I stated in a previous reply, a large number of these referals are ones that come from being selected by the claims network, not because the customer chose us. I would not have had those customers if not for being a network member. In my opinion, the risk involved as a network member of being back charged on repairs is extremely low.
Yes, I know that it is probably just a matter of time before insurance waived deductible repairs go by the wayside. But if you are a new guy starting out in this business, I still recommend that you become a network member and take as much ins. referal work as you can. Each and every one you get is money in the bank as well as gaining you a new future customer, regardless of what the insurance companies do. Don't forget, for every satisfied customer you have, there is a positive residual effect for your business in the form of relatives, neigbors, co-workers, etc, etc, etc, The more business you do, the more business you will receive.
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I personally agree there is plenty of good to being on with the networks and to this point I am glad I did. I also can see why people would not want to be involved. To each there own. As far as being back charged, for us anyway, it certainly has been far and few in between and does not out weigh the volume of referrals. That was not really my intent of the thread.
If we can get back on track, does anyone have true understanding the agreements we are under?
As for moving forward with insurance/retail customers, I do not feel comfortable allowing a customer to think they will pass inspections becuase my warranty stipulates they will, when in fact it is ultimately up to the inspectors opinion and beyond our control, just becuase I am playing the odds of those that will and those that wont pass. Sure it may only happen once in a blue moon and the dollar ammount is insignificant IMHO compared to the negative impact it has on the customer towards my company and windshield repair should they fail. They probably will never get a WSR again and tell many people of there poor experience even if the service was greatand it really was a great repair. Now, the monitary potential could be substantial. I always ask and hope my customers will spread the word about my company/service in a positive light.