Quote:
Originally Posted by Dave M
This may be a bit off the original post but, if your warranty covers passing state inspection, as mine does, regardless of whether it was an insurance or cash job a refund should be given if the repaired area is failing to pass. Should not matter if it is one week after repair or three years. I also have changed the wording on my warranty because of an experience I had a year ago. I mentioned it on this forum at the time!
My last line reads "I must inspect the windshield prior to replacement or guarantee is void." This does two things for me. Gives me a chance to "touch up" the old repair if possible and more importantly verify it is my repair. When I've done this, 99.9% of the time it's the impact point that needs to be refilled, and one that was larger than an pencil eraser. The state inspectors in Maine must go to the same school as the one's in Vermont! Getting very picky.
Do I understand the network contracts? I'm still working on that!
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I agree if you offer something verbaly or written you should honor it. I try to go to great lenghths to make a customer happy becuase I want them to come back.
I also, since I wrote my original warranty way back included that stipulation that requires inspection prior to refund or otherwise void. You can check out my current warranty on my website for ideas but it will be slightly changing in the near future.