[StarQuest]

Dave M and SGT,

I totally agree with your warranty agreements between you and the customer but the real question is, will the networks honor them? I've found out in the past they won't! If they choose to back charge you for any reason, they will regardless of your signed invoice with insured. Can you take customer to small claims and win with this signed invoice? Most likely you could, but for $50 is it worth it?

I ran into a situation over a year ago where I repaired a bullseye in the lower painted frit area (99.9% undetectable) While providing this repair I also noticed a previous one that had been done by another company and explained to the customer I cannot warranty their work for a lease return and noted it on my invoice. They still requested that I repaired the new one. Well upon lease return the previous repair failed inspection and I was charged back by network for the one I provided that wasn't even found. Was I upset? YES! Did I complain? YES! Did I get the back charge reversed? NO I didn't! If your signed up with a network expect this to happen. That's how they do business!