Quote:
Originally Posted by splitpit
A friend of mine who lives in Oklahoma lost his State Farm coverage for windshield repair and as a result he started shopping around and ended up dropping SF on everything, home and autos. He switched to Shelter and said he's paying less for the same coverage. He did not find out that they had dropped it until he called a shop to have his windshield repaired! He wasn't real fond of their decision and they lost him as a customer. I'm sure that the same scenario as his has played out with plenty of SF insured all over the country. You can bet that they are losing customers simply by pissing them off and giving them reason to shop around.
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When this came about our state was in the first bunch, Washington. I have informed all customers of the change, (it is in the declarations from the ins co) No customer so far was aware of the change, even though is is in writing on the declarations pages, bottom line, IF the damage occurred following the insureds policy change, (this began Dec 05 here in Wa. State) Then the coverage is what State farm has issued, some have 0 deduct you need to check on that, others will bring damage that occurred during the period when they had coverage for chip repair. Another consideration. I believe that the folks there have been feeling as though they were taken advantage of by the fly by nighters. We as providers need to continue to
do great work and help weed out those who scam in order to clean the slate. I know the Ins industry wants to continue to enjoy the benefit of repair over replacement, but the "harvesters" are out there, weather repair or replacement. So this is
THE response. JMO, Scott
PS Oh and I recommend change when necessary also!!