[jayjacque]

I've been servicing used cars for dealers in recon work for over 25 yrs now. And I've seen almost everything imaginable. (that could be a whole thread of its own). Everything from UCM telling the sales people out and out lies to make the sale (well, nothing surprising there) to dealers wanting me to go to their own house, work on their wife's car and charge it out to one of the vehicles on the lot! (working on the dealers own car right at the lot and charging it out is a little more common)

May sound unethical and a kickback, but I've always accomodated; here's the reason: I don't know one car from another. For all I know it's a trade-in that hasn't been stocked in yet. As long as I get the manager's signature on things like that, then I'm covered and it's his business what he does with his inventory.

I had a body shop owner once tell me he wanted me to write 2 bills, one at a lower amount for him to pay me and the other bill at a much higher amount so he could soak the insurance company. That I flatly refused. Funny thing he seemed surprised like other companies he used in the past did that all the time