[Brent Deines]

I received a private message from a relatively new windshield repair forum member recently that I thought was worth bringing up. The writer suggested that I remind forum members that it is in all of our best interest to present ourselves as professionals at all times, including when posting on the windshield repair forum. He went on to point out that complaining about competitors, insurance companies, networks, but instead, suggest solutions to problems, noting that many who read the windshield repair forum do not necessarily post.

I could not agree more. When an employee comes to me with a complaint, I always ask them to suggest a solution to the problem. If they can present a reasonable solution, I will tell them to make it happen. It's far too easy to complain when things don't go our way, but complaining never accomplishes anything. If you have a complaint, offer a solution.

I would be very surprised to find that representatives from Safelite, Lynx, Belron, State Farm, and all the other companies that some in the windshield repair industry like to complain about don't read this forum, so I would suggest that it be used as a tool to offer "constructive" criticism, and possible solutions, rather than a place to vent frustrations.

It's a public forum so I don't control the content, but it sure would be nice if everyone who viewed the windshield repair forum could see that the majority of windshield repair technicians are professionals, or at least the ones that choose to join the windshield repair forum.

Differences of opinion need to be voiced, but complaining, arguing, name calling, and baiting other members hoping to get a rise out of them has no place in a professional community.

This forum is the largest windshield repair community in the world. The industry is watching, and listening. What do you want them to hear? Will it be complaining and bickering amongst ourselves, or will it a united voice that offers level headed suggestions for the betterment of the windshield repair industry?

You, the members of this forum will determine if we are taken seriously or not.