Quote:
Originally Posted by tooldini
I know what your saying screenman and would hate to pay those gas prices for sure. I just know that it can eaily be shipped for under $4.00 with 3 day shipping unless your not allowed to send resin in US mail. Sorry Delta for complaining just needed to vent, money is tight right now  I would have ordered two bottles but could not fit it into budget |
I agree with you that the shipping charges have gotten quite absurd, but the fuel surcharge changes every day and on small orders we simply cannot afford to eat the ever rising shipping charges. If it makes you feel any better the shipping cost for our incoming orders is increasing at the same rate our outgoing shipping is increasing. We simply have no control over that. This week I heard that its costs about $1000 to fill a semi now.
Actually Priority Mail is $4.60 which "usually" arrives within 3 days but is not guaranteed and is not insured against loss or breakage. Since we don't ship enough US mail for a daily pickup we have to send someone to the post office to drop it off. If you add in insurance, pay for the delivery confirmation, pay for our fuel to drive to the post office, and pay for my employees wages to make the trip, the price is now about $15. We do have customers who request standard priority mail, and we are happy to send it that way, but if you don't want the insurance and delivery confirmation you will have to accept responsibility if the package is lost or damaged. Customers always agree to that and then typically get very upset if we don't cover the loss expense out of our pocket when something happens.
Still, if that is your preference and you are willing to accept the responsibility, simply call in your orders and specify how you want your package shipped. I will also say that while more and more customers order from the Delta Kits website, the shipping calculations are not always 100% accurate. We try to catch any inaccuracies and correct them prior to shipment if the actual cost is lower, but some, especially if they are close, slip through. If the website estimate is lower than the actual shipping rate we typically do not make an adjustment, so often times customers get a deal on shipping.
We are in the process of updating the shopping cart on the website, so hopefully the estimates will estimates will be more accurate, and few if any will be higher than actual, but unfortunately the only way to get a 100% accurate shipping cost and compare rates for various different services is to call in the order.
We have looked at flat rate shipping, and even free shipping, but I can guarantee you that companies who offer these services build a little extra profit into each product to cover the shipping, packaging, etc. In most cases flat rate shipping is more expensive for smaller orders to encourage larger orders. This is not a bad idea, but generally does little to help those that only want a pack of injector seals or a bottle of resin.
We had a customer order a couple of adjustment screw tips yesterday and the shipping was considerably more than the product. It makes me sick when I see that, but I'm not sure what to do about it. We won't be around long if we start selling product below our cost. Sorry about that!