[screenman]

I would stay away from mention of the damage too much until I have set up some rappore with the customer involved, found out something about them, got some common ground, had a laugh, made them friends and then let them try and say no. Now I know this sounds too simple but it is how I work and it works for me, I am lucky enought to be able to pull it off. It is never easy to cold sell to somebody before you make good personal contact with them, it is easy to say no too complete strangers but you try saying no too friends, it is a lot lot harder. If they say no start begging. The last bit was a joke.