[Clarity Glass]

Most chips do not need to be drilled. As a self-professed perfectionist I dislike drilling but probably drill 20% to speed the fill time if my customer is in a hurry or if the chip type has a tendency to be slow in filling. If a customer will give me 45 minutes I will fill from the impact. With a quality fill they will say "that is amazing" or "Wow". And, many of the customers have kept my card and come back when they have gotten another chip because they know the quality I strive to achieve. That said, most customers don't care if you drill or not, what they want is for the chip not to spread. Most of the time chips that have been drilled look like a "bug". Without drilling, the aesthetic or finished quality is much better. I think Brent and Delta are interested in giving the highest quality repair because it serves the industry's best interest the more positive experiences the general public has with our service.