Quote:
Originally Posted by screenman
This was from an employee of the second largest replacement company in the UK and I was posting on their parents company forum.
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I was on there website but did not see the forum. It appears that they would be the equivelent to our Belron/Safelite pairing.
It is unfortunate that sometimes the quality of the people doing the work is also reflected in the work or that there true motives may not always be what is best for the customer. I also think that this happens with the smaller independants as well though.
Honestly, I am more concerned with another independant trying to aquire my accounts. Other than the occassional steering, I do not see Safelite or other as a direct threat to those of us who pound the pavement looking for work. At least not yet!
I just want to try to control what I can at my level but I do see a need for industry changes.