He's refering to Brian or bfenne's web site at www.safeglasstechnologies.com/ and it is good, has a lot of information on it.

We initiate as many of the calls ourselves and the first thing we say is that their customer has chosen us to have their glass repaired. This avoids most any atempt to steer, but some still try. It is not illegal in the state I am in.

Good luck

</p>