Creative flyer for fleet account employees vehicles?
I had a situation like this a couple of months ago. LYNX calls and gave me the dispatch for a job site unseen and they said it was a 3 chipper. I went out and its was worse than presented. I did it anyway. I had no idea how to handle a customer misrepresented preauthorized repair. The customer was happy with the repair and I went on my way.
I think with the BMW guy should have called you first rather than the insurance to see what you could do. It is my opinion though that MANY customers tend to represent the damage over the phone, especially cracks. If a customer says he has a X number of inch crack.... add 10 inches to get the true figure :lol: .
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