Windshield Repair Under Attack

Post your windshield repair tips, questions, advice! Note there is a sub-forum specifically for business development questions.

re: mini-bullseye

Postby Anonymous » August 6th, 2003, 9:30 am

The Independent Auto Glass Association recently launched a full-scale attack on windshield repair and the customer's right to choose repair. It is attempting to use government regulatory agencies to reduce or eliminate windshield repair from the marketplace. The IGA, without prior notice and without any consultation with the windshield repair industry, developed and released a misleading, inaccurate, poorly designed study that denigrates windshield repair to government regulators in Connecticut. The IGA has also released this report to the press. It is our opinion that the IGA is attempting to limit the customer's right to choose repair as a less expensive alternative to replacement by citing this self-serving, seriously flawed report.

While the NWRA was caught completely off guard by the announcement, we are currently marshaling our resources to counteract any attack on repair customers and repairers themselves. A statement from NWRA President, Bill Batley, will appear on this web site shortly. The entire board of directors is gearing up to provide customers, industry, government and our members with accurate information and a forceful response. Additionally the NWRA is reviewing its legal options and will aggressively defend the rights of customers to continue to have their windshields repaired.

Here is what has happened to date. On Friday, July 25 2003 Tim Smale, IGA CEO, wrote an article "How Safe is Windshield Repair?" that appeared in the IGA Beacon and was presented to the Connecticut Automotive Work and Flat Glass Work Examining Board. The article revealed that IGA was concerned about moisture in the plastic inner layer, Poly Vinyl Butral (PVB) of the windshield in regards to windshield repair.

IGA commissioned a study of twelve broken windshields of which only seven were used for the study. It has been rumored that sample preparation was done in the back yard of an IGA board member. The study was done for the IGA by Solutia, a diversified company that manufactures PVB for the windshield manufacturing process in its own laboratory. Even the IGA admits this study has two primary faults; "the company that did the study (Solutia) has some stake in the matter, and the sample size was quite small so the study may not be statistically valid. "

"Solutia summarized their study as follows: Moisture infusion into the PVB interlayer of a broken windshield was shown to reduce the adhesion between the glass and the PVB in that region, thereby adding risk of injury from glass spalling (pieces of glass flying off the windshield) during subsequent impacts. Of the several broken windshields that were repaired, windshields number 3, 5, and 7 showed no remaining adhesion between the PVB and the glass in the areas at and surrounding the repair. "

The "spalling" claims brought forth in this one sided, completely flawed test have been long repudiated by windshield repair industry studies. Keep checking on this site for updates to this evolving situation.


Windshield Repair Under Attack

Postby Anonymous » August 6th, 2003, 11:43 am

It seems that WR Industry has, by reducing the automobile owner's expense to $0.00 by their insurance company's payment or keeping the Owner's personal out of pocket expense to $40.00, $50.00or $60.00 permitted the overall safety of a greater number of vehicles on US highways.

It is unquestionable that before this industry sprang up that the anticipated percentage of vehicles having glass replacements kept the other guys smiling. If I were in their shoes I, too would like to turn the tide, I'm certain.
At first glance, it would seem by our reducing the average cost of maintaining windshields that everyone EXCEPT the Replacement Shops benefit.
!) Insurance companies have one of a very few situations where they don't have an excuse to raise premiums to their customers.
2)More cars are in safer condition because lower costs permitted more vehicles to have a repaired windshield under warranty in such a condition that the windshield won't continue to deteriorate.
Isn't it true that many Replacement Shops were clever enough to realize that if they couldn't beat us,the majority of them joined us, adding another servie to their "Bag Of Tricks".
Not to mention our solicitations in fact heightens public awareness and increase their knowledge of safe practices.
Since cars last so much longer these days, if Windshield Repairs weren't as advertised standards, wouldn't warranty service put the little guy out?
Overall this service leaves money in the consumer's pocket ( that's not a bad thing in today's economy!) and allows a number of hardworking entrenepeurs an opportunity to make an honest dollar.


Repair improves odds overall

Postby Anonymous » August 6th, 2003, 5:51 pm

I'm not taking one side or the other, but I feel better about being concerned about the removal of moisture.




Postby Anonymous » August 7th, 2003, 2:03 pm

Statement from the N.W.R.A. President



Re: attack

Postby Guest » August 8th, 2003, 6:34 am

You can read it here as well:

[url=""]Statement from the NWRA President[/url]

[b]Jeff Higgins
Delta Kits, Inc.

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