Im too familiar with this "company" you speak of. I use to work for them
To me there were more questions than answer when it came to their way of operating. To say the least, Chipio is basically a marketing company. They're out there treating this as a sale of an item rather than a service. They train their "technicians" (notice the quotation marks) soley on the art of how to focus on numbers and overturn negative to lead to a sale. In order to get promoted one has to be consistant on number of repairs per day then eventually can become a "manager" of their own crew. Kinda like a pyramid scheme if you ask me. The only training they do on the actual repairs itself is first thru observation then with practice on a dummy windshield. Their tool kits consist of one bridge, one resin bottle, a razor, cut up pieces of sulyfane (like the plastic cover of a cigarette box), and a towel all carried around conveniently in a fanny pack! Being more consirned with the repair myself, I asked questions on how to repair different types of breaks and to my surprise they told me that I focused too much on the repair!!!!
What suprised me even more was their rules. If I cracked out one windshield they would pay for it, two; I'd have to pay half, and three.... strikes you're out!!!!
It made no sence to me what so ever. How can I be held liable for something I dont receive proper traing for!? So I basically took the idea and ran. I havent started on my own company, but hope to do so soon after the proper training.