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Farmers and connected companies change
Posted: January 26th, 2013, 11:51 am
by GlassStarz
Recently Farmers and the sister companies have instituted a inspection policy. Be aware that they may want to send out a rep to inspect the damage before you do the repair. I guess they have decided that this will cut down on the fraud.
Re: Farmers and connected companies change
Posted: January 26th, 2013, 2:19 pm
by bill lambeth
I think USAA is doing that as well in some states.
Re: Farmers and connected companies change
Posted: January 27th, 2013, 7:57 am
by Auto Glass Rescue
Bring it on, more companies need to do this. I feel this would clean the WR industry up!!
Re: Farmers and connected companies change
Posted: January 27th, 2013, 8:48 am
by t4k
Auto Glass Rescue wrote:Bring it on, more companies need to do this. I feel this would clean the WR industry up!!
Totally agree!
Re: Farmers and connected companies change
Posted: January 27th, 2013, 8:52 am
by Vikingfann
This has happened to me twice recently with Farmers. The first time (perhaps 6 months ago) they made no mention of the pre-inspection and and gave me a referral number. When I submitted it for payment, they refused to pay it saying there was no inspection by them prior to repair. The customer was just as pissed off as I was since she had heard the entire conversation on speaker phone and knew they hadn't asked for an inspection before the repair. The 2nd time I had driven about 25 miles to do the repair only to have it put off because of the required inspection. 7 hours later the repair was approved with no inspection performed so I drove back a 2nd time and completed the repair. Since Safelite administrates their repairs, I have to wonder if they would have the same problem if they came out to do the repair. If I was a Farmers customer, I'd be shopping my insurance since this inspection procedure certainly adds to my insurance costs and it infers that they think I'm lying to them.
Jere
Attack-A-Crack Windshield Repair
Lake Elsinore, SoCal