what would you do

[Delta Kits]

Charging for your time, effort, trouble, whatever is fine...Just don't charge the insurance company. Charge the customer and explain it's a cosmetic repair only.

[GlassStarz]

On 3 seperate occassions this has come up each time I talked to the ins rep explained that the customer wanted it fixxed and was going to ask for a replacement if they couldnt get the repair each time the ins company paid for the repair so yes the do pay for cosmetic if you ask right

[SGT]

Jeff,

If so inclined, you might be able to clear up the moral dilemma some are having with this. Maybe you have access to or could acquire through your contacts the verbiage set forth by the insurance companies and or the networks pertaining to windshield damage and what they consider an acceptable and billable repair item. People loose things in translation and can interpret things in different ways if unsure of the black and white definition written by the source. I myself have never seen these definitions. I have always let my morals/ethics guide me based on what I think is right for me.

[souchie]

what happens when you call an electrician cause you thought something was wrong an it was somthing like a breaker was thrown and he flips a switch and charges you a $75.00 service charge for like one minute of work.Should we not charge a service charge?If we did I bet that customer will never call you again.

[Robin Hood]

Many topics get discessed here and some have a great deal of value, but they never seem to get passed idle conversation.

As individaul technicians it is hard to achieve change in our industry. It is not easy to provoke change within the insurance industry as individuals. We need representation. An organization that can take these ideas and lobby the insurance industry, networks and develop standards in which we can be treated fairly.

The NWRA seems to be an organization that was started for this purpose somewhat and they have helped develop standards for repair technicians, but I think they stop short of working for fair service fees.

I would like to see the NWRA become more like a labor union.

Sorry for jumping off topic and I will step off the soap box now.

Tim

[shermfiddle]

Again...It is so seldom that these things happen that I can't believe that anyone in their right mind can charge the insurance company's a fee. If I repair a windshield and it doesn't look good to me I don't charge the customer and certainly I won't charge the policy holders insurance for a surface chip. I will fill it and teach the customer what real damage is. You will have a life long client for life. If he or she gives you some gas money or fee for coming out that's wonderful...if not go onto your next repair.

[GlassStarz]

And if you drove 30 miles each way and spent almost 2 hrs of your time and didnt charge your not long for the buisness world