no charge repair by replacement shop

[WIN-1]

I'm now flying a route that leaves me in Midland/Odessa 7 hours a day.
I had hoped to get rental cars business @ the airport, but learned a local glass company gives away repairs to get the replacement jobs.
Anyone else encountering that?

[SGT]

Sounds like the old bait and switch tactic has alot of potential in this scenario. We all know that most damage is repairable. If that is the case, I am sure it won't be long before they realize most windshields are being replaced. Keep pushing the conflict of intrest and why you can deliever what the others say they can but do not because they have a vested interest in the larger profit potential from full replacements. Make sure you talk in general(no names) or it will look like you are just bad mouthing the competition.

If they are legit, IMHO it is not such a hot idea. I do not replace glass but I think that since most damage is repairable they will be giving up a lot of profit for the occasional replacement. I guess it would depend on the averages though.

[maxryde]

Same deal here, the glass CO’s repairs will surely fail as I do the re-repair's frequently. I think they forgot to put resin or something. If the repair is failed than somebody sells glass down the road. (You think this is where the forgotten resin came from?

Bottom line, Replacement shops don't do enough repairs to be proficient at it and they have no reason to do a good job. It is a conflict of interest and a good shop should do like 70% repairs or they should farm them out to a dedicated repairperson, Period!

It really has a boomerang effect on the unscrupulous as when the customer see a pro do a repair they are hooked and they listen to me when I recommend a shop too.