Insurance Billing

[Onsite]

Has anyone using ACT for Insurance Coverage or billing.
Is the services worth using?

Shawn

[Onsite]

Is anyone using....

[tooldini]

I don't use it,, but some do. It isn't very hard to do it yourself. Pretty much just get the ok from the insurance company and then fax them an invoice.

Jeff

[GlassStarz]

I use act wouldnt change put the customer on the phone with act fix the windshield about the time you are done the customer is off the phone and drive away. A few weeks later they pay you no follow up needed no billing nothing to worry about other than finding the next repair

[Onsite]

Glassstarz what package with ACT are you using?

[Sneck]

I use ACT, and they do provide a great service to me. But its what my customer experiences that has me concerned...

I iniate the call to ACT while setting out my kit and getting ready for the repair. I give them the customers insurance information from the insurance card.

I then put my customer on the phone with ACT. ACT asks my customer a bunch of questions about the vehicle, the damage, the date of damage etc. etc. and all the details necessary to start the claim process. My customer answeres alot of questions (thats all fine and good). Its when the customers insurance company gets conferenced into the call that makes things very ... well lets just say customer service kinda goes right out the window here. (Not with ACT), they are the good guys. Its the customers insurance company that asks my customer all the same questions over and over that ACT already has asked.

In the end, my customer feels like they have been drilled through a heck of an interview process and are quite annoyed at the experience. I do warn them in advance that the phone call may take several minutes but they are ok with that.

I just cringe when my customers begin raising their voices at their insurance company (knowing that they are getting pterbed). I am trying to provide a great service for my customer. The last thing in the world I want to have is a customer on edge.

Even though ACT does provide a great service, and I would certainly recommend them, but I have been thinking about just dealing directly with the insurance company only. Not sure yet. I actually don't do a ton of insurance work anyway. 75% is cash customers.